Terms &
Conditions
We will provide our services to you with professionalism at all times in accordance with best practice.
The following standards will apply to all work carried out for you:
1. Confidentiality
We will maintain the confidentiality of all information of a sensitive nature that may be supplied to us during the course of providing our services to you. In particular we will take all reasonable steps to ensure that your confidential information is protected at all times when in our custody or under our control whether in physical or electronic form.
2. Integrity
We will act with integrity and deal openly with any issues relating to our charges, adhering to time and cost estimates wherever possible and letting you know promptly if there are likely to be any material changes to any estimates provided. We will prepare reports and other information for you on an objective basis, using our experience of similar transactions and reliable sources of information. Only lawful methods of information gathering will be used.
3. Conflicts of interest
We will act to protect your proper interests at all times. We will ensure that we do not act for another client in a manner which could damage your interests. On receiving instructions on a new matter we will check our client database to see whether the subject of an enquiry or other named party is already a client of ours. If so, the new matter will only proceed if you consent to this in writing. For the purposes of our conflict of interest checks, a ‘current client’ is one who has paid an invoice for our services within the last three years.
4. Prevention of corruption
We are committed to providing our services in a lawful manner and in particular we do not permit bribes or other improper inducements to be made to or from either public officials or private individuals in relation to services provided by us. Areas of particular concern in this context are:
- any form of bribe or kickback in the form of cash or other payments.
- facilitation payments such as small payments to public officials to speed up routine transactions to which the payer is already entitled.
iii. disproportionate gifts and hospitality – whilst we accept that small gifts may be offered or accepted to mark a special occasion, this should only be as an expression of goodwill and not in expectation of any favour or inducement.
We encourage and expect those with whom we have a business relationship to adhere to similar principles of integrity in their commercial transactions.
5. Health and safety and the environment
We are committed to ensuring the health and safety of our clients, their personnel and any others who come into contact with us. We will use all reasonable endeavours to adopt safe working practices so as to minimise the risk of causing injury to our personnel, clients and others. We will also take care to adopt working practices and travel plans which minimise damage to the environment.
We understand the importance to our reputation of acting professionally and with integrity in all our dealings with clients.
Should you have any concerns or complaints about the handling of any matters by us, please raise this with our Director Edward Semple on [email protected].
